Privacy Policy

1 Introduction

Siva Medicals ("we", "our", or "us"), operated by DCubeAI (dcubeai.com), provides a field service management application ("the App") for authorised service engineers and technicians. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and your rights in relation to that data.

2 Who This App Is For

This App is intended exclusively for authorised employees and field engineers of organisations that have contracted with DCubeAI. It is not available to the general public and is not directed at children under the age of 18.

3 Information We Collect

3.1 Account & Identity Data

• Full name, phone number, and role (collected at account creation by your administrator)
• Authentication credentials (hashed password — we never store plain-text passwords)
• User ID assigned by our system

3.2 Location Data

Precise GPS coordinates are captured at two specific moments during a service visit:

• When an engineer marks a ticket as "On-Site Started"
• When an engineer marks a ticket as "Work Completed"

3.3 Service & Operational Data

• Service ticket details: ticket ID, status, customer name, equipment details, site address
• Call logs, field notes, and work descriptions entered by the engineer
• Spare parts requests and defective return records
• Field Service Reports (FSR) and photos/documents uploaded as evidence

3.4 Device & Technical Data

• Device push notification token (FCM token) — used solely to deliver job alerts to your device
• App crash reports and diagnostic logs (via Firebase Crashlytics)
• Device model and operating system version (included automatically in crash reports)

3.5 Usage Analytics

• In-app events such as screens viewed, actions performed, and features used (via Firebase Analytics)
• Every event is tagged with your user ID, name, and session ID so your organisation's administrators can audit engineer activity within the Firebase Console

4 How We Use Your Information

5 Location Data — Additional Details

Because location is sensitive we apply the following controls:

• Purpose limitation: GPS coordinates are attached only to the specific service ticket being actioned. They are not shared with marketing or advertising partners.
• Access control: Coordinates are visible only to authorised administrators and the engineer who submitted them.
• No background tracking: The App does not request the "Always On" location permission. Location is requested only when you explicitly perform an on-site or completion action.
• Retention: Location records are retained for the duration required to support audit, warranty, and compliance purposes (see Section 8).

6 Information Sharing

We do not sell, rent, or trade your personal data. We may share data with:

All third-party processors are contractually bound to process data only on our documented instructions.

7 Firebase Services

The App uses the following Firebase services provided by Google LLC:

Firebase data is processed in accordance with Google's Privacy Policy.

8 Data Retention

9 Data Security

• All data in transit is encrypted using TLS 1.2 or higher.
• Passwords are stored as salted hashes — never in plain text.
• Access to production systems is restricted to authorised DCubeAI personnel.
• The App enforces single-device login — signing in on a new device automatically invalidates the previous session.
• We conduct periodic security reviews of our backend infrastructure.

10 Your Rights

Depending on your jurisdiction you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Object to or restrict processing
• Data portability — receive your data in a structured, machine-readable format

11 Children's Privacy

The App is restricted to adult field service professionals. We do not knowingly collect data from anyone under 18. If you believe a minor has accessed the App, please contact us immediately at privacy@dcubeai.com so we can deactivate the account and delete the data.

12 Changes to This Policy

We may update this policy from time to time. When we do, we will:

1. Update the "Last Updated" date at the top of this document.
2. Notify active users via an in-app message before the changes take effect.
3. Publish the updated policy at the URL registered with the App Store and Play Store.

Continued use of the App after the effective date constitutes acceptance of the revised policy.